Contact Us
Our support team is here around the clock. Whether it is a stuck withdrawal, a KYC question or a bonus query, you can reach a real person within minutes via live chat or within a few hours by email.
Our Support Channels and Hours
Live chat
Open the chat window by clicking the speech bubble in the bottom right corner of any page on spintexascasino.uk. You do not need an account to start a chat, but logging in first lets us see your account details immediately. Live chat runs 24/7, every day of the year, including bank holidays.
Median first response time is under two minutes. Complex cases, such as withdrawal investigations, may take longer to resolve, but the agent stays with your ticket until it is closed.
Write to us at [email protected] for anything that needs detail, screenshots or documents. We answer every email within 24 hours, and most within six. Put your account username in the subject line so we can route your message to the right team faster. Attachments up to 10 MB are accepted.
| Channel | Availability | Typical response time |
|---|---|---|
| Live chat | 24/7 | Under 2 minutes |
| Email ([email protected]) | 24/7 | Within 24 hours |
| In-chat document upload | 24/7 | Reviewed within 48 hours (KYC) |
What We Can Help With
Our agents handle every part of your experience at Spintexas Casino, from your first deposit to your latest withdrawal. Here is what we deal with daily, and what to have ready when you contact us.
- Account and KYC issues: verification of your ID, proof of address or payment method, and status checks on documents already submitted (KYC processing takes up to 48 hours).
- Deposits and withdrawals: missing deposits, pending payouts, our limits of £4,500 per day, £18,000 per week and £45,000 per month, and the 0 to 24 hour withdrawal window.
- Technical problems: games not loading, session drops, error messages, and issues on our mobile site for iOS and Android.
- Bonus questions: the 350% welcome bonus up to £1,800 plus 200 free spins with promo code SPIN350, wagering at 30x, weekly cashback up to 20%, and the Friday 50% reload.
- Responsible gambling: setting deposit limits, loss limits, session reminders, cool-off periods and self-exclusion via GAMSTOP, plus links to GamCare and BeGambleAware.
- VIP matters: tier questions for our 5-tier program (Bronze to Diamond) and faster withdrawal handling for VIP members.
Quick Checks Before You Contact Us
Half of all tickets we receive are answered by information already visible in your account. Spending sixty seconds on these checks often removes the need to wait for an agent at all.
- Check the FAQ page: answers on bonuses, payments, verification and limits are indexed and searchable.
- Open your profile: your KYC status (pending, in review, approved) is shown under Verification, so you can see where your documents are in the 48-hour queue.
- Review your transaction history: deposits and withdrawals are listed with timestamps under My Transactions, which settles most 'where is my money' questions instantly.
- Look at active bonuses: wagering progress for the 30x requirement and remaining free spins appear under Active Bonuses.
- Note your error details: the game name, time, and any on-screen message help us reproduce a technical fault on the first attempt.
Formal Letters and Media Enquiries
Registered office
Spintexas Casino is operated by Spintexas Gaming Ltd, licensed by the Malta Gaming Authority under licence number MGA/B2C/812/2025. Formal correspondence, including complaints that need a paper trail, should be posted to our registered office; the full postal address is available on request from [email protected], and we will confirm receipt within five working days.
Press, partnership and affiliate enquiries reach a separate team. Email us with the subject line 'Media' or 'Partnership' and the relevant colleagues will respond within two working days. We have been building our affiliate programme since launching in 2025 and welcome serious media and business approaches.
Frequently asked questions
How fast does Spintexas Casino reply to support requests?
Live chat first response is usually under two minutes, 24/7. Emails to [email protected] are answered within 24 hours, most within six.
Can I contact support without an account?
Yes. The live chat window in the bottom right corner works for visitors too. For account-specific matters we will ask you to log in first for security.
How do I check my KYC status without contacting you?
Open your profile and go to the Verification section. Your document status is shown there, and KYC processing takes up to 48 hours from submission.
How do I set deposit limits or self-exclude?
Message us on live chat or email and we will apply deposit limits, loss limits, session reminders, cool-off periods or GAMSTOP self-exclusion to your account the same day.